Route customer feedback by urgency & sentiment
AI reads every support ticket and email, scores sentiment, and instantly escalates urgent negative feedback to your senior team — before it becomes a churn risk.
Start for $22/moNo credit card required to try. Cancel anytime.
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Instant Escalation
Urgent tickets reach senior staff in seconds, not hours.
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Auto-Tagging
Every ticket tagged by topic, sentiment, and priority score.
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Unified Dashboard
All feedback in one place with trend analytics.
Simple Pricing
Pro Plan
$22
per month
- ✓Unlimited ticket analysis
- ✓AI sentiment scoring
- ✓Auto-escalation to senior staff
- ✓Email & helpdesk integrations
- ✓Priority dashboard & tagging
- ✓Email support
FAQ
How does the AI decide what's urgent?
Our model scores each ticket on sentiment polarity, keyword severity, and customer history. Tickets above a configurable urgency threshold are immediately escalated.
Which helpdesks and email providers are supported?
We integrate with Zendesk, Intercom, Freshdesk, Gmail, and Outlook out of the box. Custom webhooks are available for any other platform.
Can I customize the routing rules?
Yes. You can set custom urgency thresholds, define escalation targets per team, and create keyword rules that override the AI score.